We CAN NOT discuss an inspection or corrective measures with retailers, consumers, installers, or other parties without express written permission of the manufacturer or the commissioning party. This would result in conflict of interest & ethical concerns. If you have disagreements with findings, you will need to call the commissioning party to discuss the issues at hand; we WILL NOT answer concerns or discuss this once we submit our report. Due to our professional client confidentiality privileges, we can & WILL ONLY release a copy of the report to the commissioning party.
The Legal Side of Things
Once we are hired to represent a party, we can not represent another party in an inspection or discuss things with them. This would include testifying in court due to conflict of interest. Since manufacturer’s claims rarely end in court for resolution, this is rarely an issue, but could be.
For consumers, dealers, attorneys, or other parties, if asked to perform depositions, expert witness services, our employment agreement must be signed & retainer paid in advance. Failure to do this will result in no discussion of things until such time the agreement is signed & retainer is received.
Areas of Coverage
To the right is a map showing areas we normally cover on a route basis. Routes expand more than 275 miles out from our office. We do charge for mileage, tolls, motels (if necessary), & other travel related expenses. If we can perform the inspection with others, we may split mileage costs.
We cover areas such as Southern West Virginia, Eastern Tennessee & will travel anywhere in the lower 48 states, Alaska, Hawaii, or most places requested for the cost of inspection including travel fees & expenses. We’ll try to give a 1 hour time frame for an inspection, but we can not control traffic conditions, weather, or construction.
Inspections will not be scheduled until a faxed or written request with requested information is made via e mail. This ensures a claim is commissioned & payment will be due on site by cash, money order, or check or the report will be sent C.O.D.; we do not take any credit card payments at this time.